Refund Policy

At computerservice.ng, we are committed to delivering high-quality computer and document-related services. This Refund Policy explains when refunds may or may not be issued.

1. General Policy

Due to the nature of our services (digital work, technical services, and time-based labor), all payments are generally non-refundable once service has started, except as stated below.

2. Eligible Refund Cases

You may qualify for a refund if:

• We are unable to deliver the service you paid for
• There is a verified error caused by our team
• You were charged incorrectly (duplicate or excess payment)

In such cases, refunds will be processed after review and approval.

3. Non-Refundable Cases

Refunds will NOT be issued if:

• Work has already commenced or been completed
• You provided incorrect, incomplete, or misleading information
• A submission or application is rejected by a third party (e.g., government agency, school, or organization)
• Delays occur due to external systems, network issues, or third-party platforms
• You change your mind after work has started

4. Cancellation Policy

• Orders can only be canceled before work begins
• Once work has started, cancellation is not allowed
• If canceled early, a partial refund may apply, minus any administrative costs

5. Laptop & Device Repair Services

• Diagnostic fees (if any) are non-refundable
• Once repair work has started or parts have been purchased, no refund will be issued
• If we are unable to fix the issue after payment for repair (excluding diagnostic), a partial refund may be considered

6. Refund Processing Time

• Approved refunds will be processed within 3–7 business days
• Refunds will be made via the original payment method or an agreed alternative

7. Dispute Resolution

If you are not satisfied with a service:

• Contact us first to resolve the issue
• We may offer a revision, correction, or service redo instead of a refund where appropriate

8. Contact for Refund Requests

To request a refund, contact:

Please provide:

• Your name
• Service requested
• Proof of payment
• Reason for refund request